Other Fees And Charges Summary Index

1300/1800 Number Routing

Feature/Service Setup Fee Monthly Fee
Simple IVR - 5 Prompts Wide $150.00 $50.00
Complex IVR $250.00 $10.00/prompt
PostCode Prompting $500.00 $5.00
Mobile Based Routing $150.00 $150.00
Area Based Routing $150.00 $150.00
Call Splaying $150.00 $50.00
Business Intro $50.00 $50.00
Mobile Barring $25.00 $10.00

Feature/Service Changes Per Answer-Point (AP)

Feature/Service Per AP Maximum Fee
Simple IVR - 5 Prompts Wide $10.00 $50.00
Complex IVR $10.00 $250.00
PostCode Prompting $10.00 $900.00
State Based Routing $10.00 $70.00
Mobile Based Routing $10.00 $500.00
Area Based Routing $10.00 $900.00
Call Splaying $10.00 $500.00
Time Based Routing $10.00 $100.00
Fax2Email $10.00 $50.00
Voice2Email $10.00 $50.00
1300/1800 Destination/s $25.00 $500.00

Account Management and Billing
Item Per Item
Electronic invoice downloaded from portal by client Free
Electronic invoice emailed $10.00
Electronic invoice emailed and returned undeliverable $10.00/per email address
Printed paper invoice sent by standard Australia Post delivery $25.00
Invoice payment fee other than by Direct Debit $10/payment
Update Direct Debit details via online form Free
Email customer portal login Free
Transfer account ownership to new ABN $100.00 to new owner
Replace existing service number $150.00
Cancel existing service number $75.00
Emailed direct debit Default Notice (bank/credit card dishonured) $25.00/per notice
Account keeping fee $1.00/per month
Transfer/port-away inbound service to another carrier $75.00/per service

Emergency/Urgent Changes Surcharge
Item Per Service
Request received before 4:00pm normal business days 8:30am to 6:00pm AEST Mon-Fri except public holidays. $50.00
Request received after 4:00pm normal business days or outside normal business hours $150.00

Service suspension and reconnection
13/1300/1800 Smart Number Reactivation $60.00 per service
13/1300/1800 and International Toll free service suspension (payment default) $100.00/per service
13/1300/1800 and International Toll free restore suspended service $100.00/per service
13/1300/1800 and International Toll free restore cancelled service $250.00/per service

Prices exclude GST and shall be read in accordance with our Terms & Conditions.